Customer Service
Excellent customer service by experts with clinical background
Customer satisfaction is a priority to us at Hermes Medical Solutions. The Customer Service team at Hermes Medical Solutions is composed of highly-skilled Nuclear Medicine Professionals who are keen on helping you to get the best experience when using our software through efficient product delivery, high-quality training, and fast and effective support.
Changing software made easy
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Pre-sales phase
Our clinical experts are always happy to demonstrate our solutions onsite or remotely and discuss your department’s workflow and IT requirements to help you chose the best setup for your clinical needs. - A dedicated team for the implementation
We know how busy you are doing what’s most important: delivering care to patients. To ensure a smooth and fast implementation, you get a dedicated implementation team composed of a clinical specialist, a project manager and a technical expert who will work closely with your IT department.
You also receive an initial training tailored to the needs of your team. - A yearly visit
Our service team will schedule one preventive maintenance visit per year at no additional cost to optimize the performance of your system.
We make an audit of your needs prior to ensure you get the most of it.
Depending on your SLA agreement the visit can also include the following to keep you up-to-date and optimized:- Yearly SW updates
- Training news
- Workflow guidance
- New specialities
- HW refresh and HA warranty and Support
- Add-on and in-depth training courses
To meet the need for extra or more in-depth training we also offer add-on training courses. This type of training can be useful when introducing new employees, when starting to work with new specialties or areas of Molecular Imaging, when looking further into the optimization of your workflow or simply to refresh the knowledge of the team. - Staying up-to-date
As a Hermes Medical Solutions customer, you will be given the opportunity to attend lectures featuring demonstrations of the latest version of the software and you will be invited to user meetings where you can share experiences with peers.
